Admin

Users,Profile,Role,

Responsibility, permission sets,Record Level Security,Public groups,Queue

Developement

Apex.VisualForce,SOQL/SOSL,Triggers,Testing Apex,Batch Apex,Schedule apex,

Evolution of CRM,

Business value of CRM,

Sales cloud overview,

Service cloud overview

Lightning

Lightning App Builder,

Lightning Experience,
Lightning Component,

CRM

Salesforce CRM Content

Cloud Computing Concepts

  • Introduction

  • Evolution of Cloud Computing

  • Comparisons with other computing techniques

  • Key characteristics of cloud computing

  • Advantages/Disadvantages

  • About vendor companies who are leading in each of the individual services

  • Classification of Cloud Computing

  • Based on as a service model

    • PAAS (Platform as a service)

    • SAAS (Software as a service)

    • IAAS (Infrastructure as a service)

  • Based on deployment or access model

    • Public Cloud

    • Private Cloud

    • Hybrid Cloud

  

 Salesforce.com Overview

  • Overview of products

    • Sales Cloud

    • Service cloud

    • Collaboration cloud

    • Force.com

    • Database.com

    • Data.com

Editions and Pricing

  • Personal edition

  • Contact manager edition

  • Group Edition

  • Professional edition

  • Enterprise edition

  • Unlimited & performance edition

  • Developer edition

 

Partners of Salesforce.com

  • Developerforce.com

  • Dreamforce.com

  • Appexchange.com

 

Environments in Salesforce

  • Sandbox –

Types of sandboxes and purposes

  • Production

Force.com - Build Apps

  • Basics of Force.com - Apps, Tabs, Objects, Forms, Links etc

  • Benefits of Force.com platform

  • Technologies behind Force.com Platform Multitenant Architecture, Meta data driven model, Web services APIs, Apex, Visual Force, Sites and Appexchange

  • Database, Security, Sites, Mobile, App Distribution and Intergation

  • Create an application to demonstrate force.com

    • Create an application

    • Creating s-objects

    • Creating tabs

    • Creating fields

    • Adding Relationships

    • Creating reports and dashboards

    • Using Formulas and validation rules

    • Using workflow and approvals

    • Adding business logic with Apex Triggers

    • Adding tests to your application

    • Building a custom user interface using Visualforce

    • Creating a App with Force.com
       

Admin Concepts:

  Creation of users and monitoring   users

Providing Schema level security

  • Profile creation

  • Purpose of profile & how it is restricting users

  • Permission sets creation

  • Purpose of permission sets

  • Providing Record Level Security

  • Roles and subordinates creation and what is their purpose

  • Public groups

  • Queues

  • Providing security to users data

  • Organisation wide defaults

  • Sharing Rules types

  • Manual sharing

  • Condition based automatic sharing of records between users

  • Data migration

  • Different ways data enters into Salesforce org

  • Data loader, Import wizard

  • Automations

  • Workflows

  • Approval Process

  • Process builder

  • Differences between workflows/approval process/process builder/triggers

  • Analytical items

  • Reports

  • Dashboards

  •  

Development

Apex - Cloud Computing Language

  • Introduction to Apex Code

  • Types of statements with syntax as well as perfect examples

  • Memory statement

  • arithmetic statement

  • control statement typesà skipping, iterative, jump

  • input statement

  • output statement

  • Exception handling

  • Collections

  • Annotations

  • Assertions

  • Database statements like DML,SOQL/SOSL

  • Language Constructs

  • Invoking Apex

  • Classes, Objects and Interfaces

  • Apex Design Patterns

  • Triggers

  • Testing Apex

  • Dynamic Apex

  • Batch Apex

  • Schedule apex

  • Debugging Apex

  • Exposing Apex Methods as web services

  • Invoking callouts using Apex

  • Deploying Apex

  • Methods types

Visualforce - Custom user interfaces

  • Introduction

  • Styling VF pages

  • Standard Controllers and Standard List Controllers

  • Custom Controllers

  • Extensions usage and purpose

  • MVC architecture explanation and implementation

  • Advanced examples

  • Overriding buttons, links and tabs with VF

  • Using static resources and custom components

  • Dynamic VF Bindings and Components

  • Integrating e-mail with VF

  • Rendering with VF

  • Templating with VF

  • Using JavaScript in VF Pages

  • Best Practices

Other Features

  • APIs, Tools, Documentation, Releases, Code Samples, Best practices, Deployment guide, Data Migration and Cheatsheets etc



CRM Concepts

  •  
  • What is CRM?

  • Common business issues faced by companies today

  • How CRM can help?

  • What CRM brings to business?

  • Evolution of CRM

  • Business value of CRM

  • What CRM means to you as a user?

  • How Customers benefiting from CRM

  • A view of available of CRM products from IT industry

  • Sales cloud overview

  • Service cloud overview


    Integration

  • WEBSERVICES concept with following API’s

  • SOAP API

  • REST API

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